State Farm® Insurance Agent Shaun Thatcher
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pat Hudepohl
September 23, 2026
"As a contractor who specializes in fire and water damage restoration, we recently had the opportunity to work with one of Shaun Thatcher’s customers on a project. There was some confusion surrounding the customer’s claim, and Shaun stepped in to help get the situation resolved quickly and efficiently.
Having an insurance agent who is willing to get involved, communicate, and assist their customers when issues arise is invaluable, and unfortunately, it is becoming less common. We truly appreciated Shaun’s involvement and responsiveness throughout the process."
"Patrick, thank you for taking the time to write a review and thank you for the amazing service you provided to my clients. 360 Restoration LLC went well above and beyond to make sure my clients received the services they needed while keeping the process simple. Thank you."
Julie Stone
September 4, 2026
"This agency is exceptional. Everyone is so courteous and knowledgeable in their roles. Calls are close to immediate and extremely professional. I recommend Shaun and his group to all. You can developed a good relationship and get a true understanding of your insurance needs."
"Julie, thank you so much for taking the time to write a review. We love working with you as well. Have an amazing week!"
Dan Mangold
September 3, 2026
"House took some storm damage and a lot of fallen trees. Everything from the initial call to Shaun Thatchers office, the adjuster that came out and my claims person. An exceptional experience . Fast and simple. Thank you all so much. Life is getting back to normal. Glad I made the switch years ago ."
"Thank you Dan! We are thankful for the opportunity to work with you. Kevin takes great pride in making sure our customers understand the products they are purchasing. Happy Holidays to you and your family."
deborah soult
September 3, 2026
"just not real happy w SF
I had a large tree est. $5000 to remove 2 fences down est.$2500 each during the recent storm and roof damage
We got a quick call from SF saying don't file or your rates could go up.All my good neighbors are all cleaned up.I still have a large tree and 2 fences down. Just not happy with how it was handled for a customer of 25 year and has all my policies."
"Deborah, I apologize for our misunderstanding of this situation. My number one job is to help my customers throughout the claim process and to try to complete it as quickly and fairly as I can. With that being said, I do try to help my customers understand their policies and we do like to assess situations and claims prior to filing in the event that the damages fall below or very close to their deductibles. By reviewing this information, we may be able to prevent our clients from filing claims that may impact their rates and insurability. Claims is one of the main drivers in the cost of home insurance for all companies and we want to protect both your current losses and future pricing. Many of our customers love this about us. Ultimately, we work for you and will always do what you ask. In the future, please call me whenever you are having frustrations and I will do my best to make it right. We truly value you and your family for being such great and loyal customers and hope you will give us a chance to make this right. Shaun "
Sue Beckman
August 24, 2026
"Ryan Esterman was great! He really came through for me and I appreciate it. I will forever be a client of his from this point forward! I’m going to be getting back with him soon regarding a couple other insurance changes want to make. Thank you! Sue"
"Sue, thank you very much for great comments. We are so glad you had a great experience. I am also very thankful for Ryans Professionalism. Please let us know if you need anything."
Cissy Hansen
August 15, 2026
"Had an accidental tub overflow and all taken care of immediately.
Someone ran into my car in the expressway, called my agent and he offered immediate assistance, took vehicle the next day to service center, off to repair and days of rental, car repaired in days and back on the road. This agency is the best!"
"Cissy, thank you for your kind words and I am glad everything went smooth. We always enjoy working with you. Stay safe!
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Phyllis Swan
August 13, 2026
"GREAT EXPERIENCE... COURTEOUS... KNOWLEDGEABLE... EXPERTISE WITH WHAT EXACTLY WAS NEEDED TO INSURE MY HOME... THANKS KEVIN..."
"Phyllis, Thank you for your business and the great comments. I am thrilled to hear you had a great experience with Kevin and the office. Have an amazing weekend!"
Mike Weil
June 9, 2026
"Shaun and his team of professionals are always there for me.
Thank you!"
"Thank you Mike, You always make it easy! We truly appreciate you and your family!
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Anthony Kollar
June 2, 2026
"Great State Farm branch. Ryan was easy to work with and explained coverages thoroughly for the new house my wife and I bought plus switching over our auto coverage. Definitely recommend working with Ryan if you can!"
"Mr. Kollar, we truly appreciate your review and glad you had a great experience with Ryan. Let us know if there is anything more we can do for you. Have a great summer!"
Cam Cockrell
May 22, 2026
"We had a quick turnaround need for home insurance related to a rehab loan, and Shaun Thatcher was outstanding from start to finish. He was incredibly prompt, personable, and took the time to walk us through every step of the process. What stood out most was how genuinely invested he was in helping us and making sure we felt comfortable and informed throughout. He got USA great rate on Auto as well. Excellent service and great communication — highly recommended!"
"Thank you Cam, We are thrilled to be working with you and the family. Good luck over the next couple of months with all the changes and enjoy the summer!"
Jake Baldock
May 18, 2026
"Absolute best service in the insurance Business, I highly recommend This office Ryan, everyone there is always a pleasure to speak with and do business with. 10/10 Service"
"Jake,
thank you for your very kind words. We work hard to provide great service and appreciate your business. Please let us know if you need anything. Happy Memorial Day!"
Stephen Lusenhop
April 15, 2026
"I started shopping around as soon as I got my renewal notice from my previous insurance company. Kevin was the only agent who reached out via email and a phone call. Once we talked and compared coverages, I decided to go with State Farm. I saved about 20% vby switching."
"Stephen, Thank you for your review. We truly believe in a personal approach and want to genuinely know our customers. I am glad we could provide you with great service and a great price! Let us know if we can do anything more for you.
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BP Somers
April 14, 2026
"Shaun has been helping out our family for years, and has always done a great job. We recently had a bunch of different insurance issues that we had to deal with, and Shaun and his team did a great job of helping our family navigate the various processes. I'd recommend him 100%"
"Blake,
Thank you for your kind remarks. We love working with you and your family as well!"
Tabitha Fankhauser
April 11, 2026
"Ryan Esterman made the experience very quick and easy! He was very knowledgeable and attentive."
"Tabitha,
Thank you very much for taking the time to write a review and thank you for your business. We are excited to have you as a customer and look forward to working with you into the future!"
James Shields
March 23, 2026
"Kevin made the entire process extremely easy. He answered all of questions and was very knowledgeable. Kevin helped me get the coverage I needed and wasn't 'pushy' to try to get more business out of me. Thanks, Kevin!"
"James, thank you for the review. I am glad to hear about your great experience. I truly believe in educating our customers and letting them make the best decisions for their families. There is nothing worse than a pushy salesman. Let us know if we can help with anything else or answer questions for you. Enjoy the weekend."
carolyn rudolph
March 2, 2026
"They were understanding, patience and gave me a great deal 👍"
"Thank you, Carolyn. We are thankful for your business and thank you for this great review. Please let us know if you need anything!"
Ryan Yoder
February 25, 2026
"Professional, courteous, great communication, willing to educate and explore best options for you if you seem to engage with them."
"Ryan, Thank you very much for this great review and thank you and your family for your business. We want all of our customers to feel educated on the products, but hopefully not to the point that we are not relevant :) We are glad you chose us, let us know if you need anything. Shaun"
Toni J
February 13, 2026
"We love Kevin! Always so helpful and thoughtful. Helped fixed my policy and offered a better rate!!! Has helped with our car coverage, home loan insurance and life insurance."
"Thank you very much for your kind words. I will share these with Kevin. Please let us know if we can do anything mor for you!"
Bobby Mcfarland
January 15, 2026
"Very professional"
"thank you
"
Brandon Dey
December 9, 2025
"Shaun and his group have always been awesome! I am super happy to be back with the Shaun's State Farm family! I am telling everyone to give them a chance..I even told my two ex girlfriends! Super happy to back guys thank you so much!"
"Brandon, thank you for your kind words and we are happy to have you back. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Happy Holidays!"
Eric Lake
October 22, 2025
"Excellent job helping us consolidate all of our insurance policies to State Farm and saving us some monies!! Your insurance agent, Kevin Morris, was nice to work with and easily explained each policy! Thank you."
"Mr. Lake, thank you for your business and thank you for your kind words. Kevin is a fantastic person and agent and am glad he was able to help you and your family and thankful to have him as a part of my team. If there is anything you need, please let us know."
Larry Cederdahl
October 14, 2025
"Switching my auto insurance and homeowners insurance to State Farm was a very pleasant experience with Ryan Esterman. Ryan was very attentive to my needs and offered valuable assistance, making sure I received the coverage I needed. I never felt pressured during the process and Ryan made my decision to switch easy. I especially liked dealing with a local agent. If you are considering a change, give Ryan a call."
"Larry, Thank you for your kind words and thank you for the opportunity to work with you. Let us know if you need anything!"
Sylvia J Young
July 2, 2025
"He is an excellent and caring salesman. I appreciate his willingness to help me solve my issue. I am looking forward to working with Mr. Thatcher."
"Sylvia, thank you for your kind words. We are thrilled to be working with you as well! Please let us know if you need anything. Have a great 4th, and enjoy the long weekend!!!"
Jason Hugentobler
June 19, 2025
"Shaun was extremely helpful in navigating our transition from insurance companies and helping us to find the right plans for us. Highly recommend."
"Thank you for your kind words and thank you for your business. I look forward to working for you and the family. Enjoy the weekend!
"
Ken Johnson
April 15, 2025
"Switching to State Farm was seamless and Shaun was very patient and professional."
"Ken, we appreciate your review! Thank you for your kind words and your business. Please let me know if you need anything.
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